Technical Help
Contact REMCAN Support
2 min read
Contacting REMCAN Support
Support Channels
| Channel | Response Time | Best For |
|---|---|---|
| Within 24 hours | General questions, account issues | |
| Help Center | Instant | FAQs, guides, troubleshooting |
| Report Fraud | Within 48 hours | Fraud reports, security concerns |
Email Support
- General Support: [email protected]
- Privacy & Data: [email protected]
- Partnerships: [email protected]
What to Include in Your Message
To help us resolve your issue quickly, please include:
- Your registered email address
- Your REMCAN Realer ID (if applicable)
- A detailed description of the issue
- Screenshots if applicable
- Steps you've already tried
Support Hours
- Email: 24/7 (responses within 24 hours)
- Investigation: Monday–Friday, 9 AM–5 PM WAT
Before Contacting Support
Check our Help Center for answers to common questions — you might find a solution instantly.
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