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Help Center/Verification Process/Biometric Verification Guide
Verification Process

Biometric Verification Guide

4 min read

Completing Biometric Verification


Requirements


  • A device with a camera (smartphone or laptop)
  • Good lighting (natural light works best)
  • Stable internet connection
  • Your government-issued ID ready for comparison

    • How It Works


  • Position Your Face — Center your face in the frame
  • Liveness Detection — Follow on-screen prompts (blink, turn head)
  • Photo Capture — System captures your live image
  • Matching — Your face is compared to your ID document

    • Tips for Success


  • Lighting — Face a light source, avoid backlighting
  • Expression — Keep a neutral expression
  • Distance — Arm's length from the camera
  • Accessories — Remove sunglasses, hats, or face coverings
  • Background — Plain, light-colored background works best

    • Common Issues


    IssueSolution
    Face not detectedImprove lighting, move closer
    Liveness check failedEnsure you're in a well-lit room, follow prompts
    ID mismatchEnsure ID photo is clear and recent
    Camera not workingCheck browser permissions, try a different browser

    Privacy


    Your biometric data is encrypted with AES-256 and stored separately from other data. It is never sold, shared, or used for any purpose other than verification.

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